I've been trying to file my taxes for a couple weeks now, and there seems to be a bug in the logic within TurboTax. I am using TurboTax Home and Business 2019.
When the software comes to the "Smart Check" for Federal returns, it arrives at a page that says:
We'll help you finish your taxes soon.
We can't finish your return just yet because the government is still working on finishing up certain tax forms that are in your 2019 return.
We'll send you an email when the forms you need are ready for you
Then, after that paragraph, there's a list of 7 forms that TurboTax claims are not available. I've provided my email address twice for TurboTax to reach out and notify me when the forms become available. In both cases, I get an email the next day from TurboTax stating they are now available. The instructions say to open TurboTax and the software will automatically update and progress forward. When I open TurboTax, there is no change - the software still says they are unavailable. I run an update check, and the software says there are no updates to download.
What's stranger still is that on the TurboTax "Federal Income Form Availability" page (https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_fed_windows_individual.htm...), it appears that these forms are listed as "Available".
I contacted TurboTax support, and they admitted that "I don't know what our developers are doing this year. We've had a LOT of bugs." I imagine that I'm sitting smack in the middle of something, but I don't know if it's a known issue or not. The Support agent wasn't able to help me - he didn't know what to do and left the ticket unresolved.
I'm hoping that someone may have seen a similar issue and has found a way to circumnavigate the issue for a full solution. Any such luck out there? Has anyone seen this same issue?
