I spent 90 minutes on the phone with rep today. We uninstalled/reinstalled TT 3 times. I also downloaded a new version on laptop vs CPU. Still have the same problem- stuck in update loop for IL state version. I paid $19.99 and can't file. Used the ttscleanup.zipfile cleanup tool. Uninstalled/reinstalled IL software. STILL stuck in update loop.
This is extremely frustrating. At this point, I want a refund of my filing fee and I'll mail paper copy. I have spent way too much time on this and don't want to wait week for a fix that may or may not work.
How do I go about obtaining a refund on my filing fee? Please advise
