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I am confused myself.  I too received a 1098-T form and the amount in Box 5 is more than Box 1.  I put the amount I received in Box 5 where it says Other Scholarships/Grants/Fellowships.  But then when I go to the next page, I get something like this.

 

https://i.gyazo.com/e00ed1d7e0451bc5a6596e337ce40464.png

 

In an earlier post that I read, it said that I could subtract Box 5 from Box 1 and if the amount I receive is a positive amount, I could enter the amount in that box.  But is this the right thing that this person was talking about?  Now when I tried entering it, it raised what I would get back, but not to the amount it was before I entered what I received in scholarships/grants.  I received the Pell grant from financial aid.  So when it asks "Did Your Aid Include Amounts Not Awarded for 2019 Expenses?" I really don't know how to answer that as I'm not sure.  Please let me know what you think I should do.  Should I subtract box 5 from box 1 and enter the amount in scholarships, grants or fellowship that was not designated for the 2019 expenses?  Please let me know.

 

Thanks