Per discussion with a support agent, today, management made a decision not to provide the details anymore. The support agent did not know this, and did not know why this was done. It took more than 15 minutes for the agent to find out this decision was made. INTUIT/TURBOTAX MADE A BAD DECISION.
Intuit (TurboTax) needs to return to the practice of providing details on the updates they make, be it changes to Federal and Sate forms, or the program itself. WE as the consumer of their product have a right to know what they are so we can assess the impact on us. Senior management needs to re-establish the practice NOW. Keeping us in the dark, most likely will result in my not renewing TurboTax for 2020, and I am a long time user -- in excess of 20 years.
