TurboTax has gotten increasingly burdensome, overly complex and, frankly, shady in the way it's set up. Why is it so hard to get a receipt? I was overcharged and there's no place to get an invoice/receipt. Then the only info is to click on a link from 2016, which takes you to a page to input an order number. I bet the order number is on the receipt that's nowhere to be found. And then there's no way to just contact you guys. I don't want to call and I paid hundreds for this tool. Why is it so hard to just do a chat or an email? I now have 7 TurboTax tabs open, no receipt and still can't contact you.
I have used TurboTax for over a decade, but every year, it's more expensive, more difficult and there's no justification for the increased prices. Guess you had to pay for that terrible Super Bowl commercial somehow, but seriously...you couldn't invest any of that in ease of use?
