Unfortunately there is no solution. You can spend hours on the phone but no still no help. Found this link which is showing some of the forms for NY state are still unsupported (not updated) https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_ny_online_individual.html
I guess we have to wait until this is complete. Interested to know what other users are doing to file NY state taxes as this product is useless!
