martinme7
New Member

Get your taxes done using TurboTax

Hello,

 

I work at Office Depot and I have a customer who is running windows 10 64-bit operating system. Her TurboTax Deluxe will not allow her to run the software because she has a 64 bit system but software is for a 32-bit operating system, no 64 option is available. She gets an error code that says "Windows cannot find 'C:\Program Files (x86)\TurboTax\Deluxe2019\32bit\TurboTax.exe' 

 

What should she do in order to run her software? She has already uninstalled and reinstalled, she has taken down her firewall, cleared her cache, made sure Java & windows are up to date, defragged, cleared recycle bin, restarted and reloaded from CD and online download, following steps each time. Done everything she has found on other troubleshooting forums. STILL same error.

 

Please help.