Sometimes the import does not work. It may be a problem with the broker or it may be the way your computer is interacting with TurboTax. You can try clearing the cache on your computer as that my help as follows:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
You may have to restart your computer after you do this.
Also, you could try logging in using a different web browser.
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