It could be due to many reasons. If you can provide me with the company's name, I can check for you.
In the meantime, you can manually enter the information. For example, if its a Form 1099-DIV, here are the steps:
In TurboTax online,
- Sign in to your TurboTax account and select Pick up where you left off
- At the right upper corner, in the search box, type in "1099div" and Enter
- Select Jump to 1099div
- Follow prompts
Use the same instructions for 1099int or 1099b
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