Please check that your device meets system requirements. If it does not, the CD can download on up to 5 devices, so I recommend trying on another device.
Otherwise, if the state is not populating, I recommend either re-downloading the State** doing a manual update.
"KathrynG3 Employee Tax Expert"
If this still doesn't work, I recommend contacting customer service, start by clicking on Contact Us. Answering the questions will help to ensure that your call is properly routed.
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