No they just dont understand Tax Law. If you receive the Child Care Credit(which I'm assuming they did). You will have to wait until Mid-February at earliest for your refund to be process, regardless of when you filed. So they probably file as soon as possible meaning they had to wait an extended period,making it take even longer than the initially guaranteed 21 days. It sucks but its Federal Law and nothing to do with Turbotax. Once again if they had an issue they should have contacted the proper agencies(I.E the IRS)
