I spent 4 hours with 2 experts and one customer support/ salesperson. My issue was not resolved. The first one spent 2 hours with me, showing me how to clean my computer, etc. She also had me download it (I was using a CD) and I got the same error. She really tried. Finally she set me up to do my taxes online, but then I was going to have to start all over when I was nearly finished and I had entered a lot of information. As I was not satisfied, she then tried to connect me with a higher level tech support person and that line was busy, and I lost my connection. I was immediately called by someone that clearly had no tech skills and wasted 45 minutes, mostly on hold while she asked other people my questions I think. She told me to take it to Costco and get a refund, but the downloaded version wasn’t working either. I finally hung up on her and called again and got tech support. He also had me download again but then told me I needed to take my computer in to be repaired. I now see someone else is having the same issue. I’m wondering if it’s a bug in their latest update.
