I have been using Turbo Tax for 20 years. Until this year I have always purchased the CD from a big box store. We decided to use Turbo Tax Online this year. Because of one form (schedule D 1040) we were forced to purchase Turbo Tax Premier Online for $70. After completing and e-filing our taxes, we spoke with my sister-in-law. They were able to do the same thing with Turbo Tax Deluxe CD ($40) that they purchased. Since we have the same tax situation (they also had to file a sched. D because we all received a 1099-S), I called customer service and asked why I was not given the option to purchase Deluxe online but was instead directed to Premier at a higher price. Their response was "Turbo Tax Deluxe online is not the same as Turbo Tax Deluxe purchased from a store." This is a deceitful and misleading business practice that borders on bait and switch practices. Intuit encourages people to use their online software rather than purchase an actual CD knowing full well that they are charging almost twice the price of boxed software. At no time was I given the option or information that I could stop and buy the software (CD) for a lesser price and receive the same product and a cheaper state e-file. As it stands, Intuit charged me over $50 more for the same exact thing my sister-in-law did. When I spoke with Daleen with customer service, she freely admitted that Intuit was using these deceitful practices and kept insisting that "even though both products say Turbo Tax Deluxe, they were different and that online was not the same as buying the CD." I have purchased my last Intuit product and intend to dispute the charges with my credit card company. BUYER BEWARE!!! It is also very hard to review on the intuit website. Nowhere to post but you can sure find many glowing reviews! What a scam!
