I would suggest trying clearing out everything and refreshing then try it again.
Start by clearing your browser's cache. Then log out and log back into TurboTax. You can also try using a different browser.
Then follow DoninGA's advice in the post above.
The following help article will show you how to clear your cache and delete your cookies.
This link will show you how to delete your cookies.
This link will help you clear your cache.
How to clear your cache - Community
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