@ Stephanie59
The IP PIN entry is not in the FILE section. It is in a completely different section of the TurboTax interview. If your efiled return is rejected, here are 3 ways to get to the right place to enter the IP PIN. You only need to use one method. You can choose which method works for you the best.
- With your return open, click in the top right corner on SEARCH.
- Enter the term IP PIN without quotes, ignore the dropdown menu, and instead click the blue magnifying glass on that same line.
- Then click on Jump to IP PIN.
Or here's a second way:
- With your return open, click in the left menu column on TAX TOOLS, then choose TOOLS.
- In the Tools window choose TOPIC SEARCH.
- Enter the term IP PIN without quotes.
- In the selection list highlight IP PIN and click GO.
Or here's a third navigation method:
- With your return open, in the left menu column, click Federal.
- Then at the top of the screen choose Other Tax Situations
- After that, if necessary, click on "See all uncommon tax situations" to see all the topics in that section.
- In the "Uncommon tax situations" list, scroll down to Other Return Info, and expand to see the subtopics, one of which is Identity Protection PIN.
