Tax Year Prior to 2020: Importing information from Edward Jones

I have tried several times to import me Edward Jones info for the 2019 tax season.  I get this error message:

 

"Unable to download since one or more of your Edward Jones account(s) has incomplete tax information. Try again at a later date."

 

I have contacted EJ, and they say that everything is complete.  Any idea where I go next?  I don't want to enter it all myself.  I don't want to screw it up.