Get your taxes done using TurboTax

Follow-up (also posted under the Turbotax 2019 for Mac crashed thread)

 

I worked from the assumption that a cached file was corrupted during the crash.  Following that assumption, I was able to get back up and running after removing (actually moved to a backup directory) all the Turbotax 2019 files under ~/Library.  

 

I would recommend that you do this at your own risk!

 

Files removed (where applicable from the "Remove and reinstall TurboTax for Mac" instructions:

  • ~/Library/Application Support/TurboTax 20XX
  • ~/Library/Caches/com.intuit.TurboTax.20XX
  • ~/Library/Caches/TurboTax 20XX
  • ~/Library/Preferences/com.intuit.TurboTax.20XX.plist
  • ~/Library/Preferences/com.intuit.TurboTax.20XX.LSSharedFileList.plist
  • ~/Library/Saved Application State/com.intuit.TurboTax.20XX.savedstate
  • ~/Library/Cookies/com.intuit.turbotax.20XX.binarycookies
  • ~/Library/WebKit/com.intuit.turbotax.20XX
  • ~/Library/Containers/com.intuit.turbotax.mac20XX
    • (This folder will only appear if you installed from the Mac App Store instead of a CD or download.)
  • ~/Library/ApplicationSupport/com.apple.sharedfilelist/com.apple.LSSharedFileList.ApplicationRecentDocuments/com.intuit.turbotax.20XX.sfl
    • (This folder will only appear for OS X 10.11, El Capitan.)

Once that was done, I restarted the app and re-download the states (you should see and option for states already installed).  We'll see if I can file now.