I'm sorry for the experience you are having importing your W-2s and your 1099-B forms. If the issue persists, here's how to enter the information manually.
W-2:
- From Tax Home, open or continue your return.
- In the upper right menu, select search and search for W-2.
- Select the Jump to link at the top of the search results.
- At the Let's start with some info from this W?2 screen, don’t enter your employer's EIN, just select Continue.
- Or, Add Another W-2 if you see the Here’s your W-2 info screen.
- On the Let’s type in the rest of your W-2 info screen, you can manually enter your W-2 information.
1099-B:
From Tax Home, open or continue your return.
- Once in your return, click Income & Expenses (top tabs)
- Scroll down till you see Stocks, Mutual Funds, Bonds, Other
- Follow the prompts to add in your sales
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