NM1
Level 4

Get your taxes done using TurboTax

That's only sort of reassuring, as Intuit is not infallible and sometimes communication methods fail despite all efforts. It is also somewhat beside the point. Intuit's experts keep saying "trust us, we'll take care of you". But being clear and up-front about recent changes made to both program functionality and the tax forms is one of the best ways to retain customer trust. That's why it is standard practice for software producers to do so. Customers who aren't interested, or who don't understand these descriptions, don't have to look at them. Those of us who both want to know and do understand the information should be able to see it. The fact that Intuit is not willing to provide it - for whatever reason - is concerning, especially in an application with such high stakes in correctness and where many of us feel it is critical to understand as much as possible of what is being done.

 

If you want us to trust you, reconsider this decision. Thank you.