I spent 90 minutes on the phone today, repeating everything I told the representative on Monday. This rep said the Monday rep did not put much in her notes so I recreated everything except the error message because I didn't have that. I was then told to check my system for the minimum requirements (https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...) and then told my computer was too old because the link says it requires a 2019 computer. I tried to explain that it referred to the VERSION of TurboTax and not the computer, but it was not accepted. Plus I was continually advised of things that were PC actions and not for a Macintosh.
Ultimately no one at the support arena has been able to help, or to explain the sequence of events that originally led to the crash (right after paying for the State e-file) and clicking CONTINUE. That is why I am seeking others that might have encountered this problem.
