ThomasM125
Expert Alumni

Get your taxes done using TurboTax

Sometimes this can occur in response to how your computer is interacting with the TurboTax software. It may help to clear the cookies and cache on your computer as follows:

 

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

Also, if you have another computer, it may help to install the software on that computer.

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