That sounds like a problem with your Windows 10 operating system. It may need to be updated.You can try the following:
1. Open the Settings menu
2. Go to Update&Security>Windows Update
3. Click Check for Updates , the update will occur automatically
4. Restart your computer when the update is complete
You may need to uninstall and reinstall TurboTax if it still won't work.
Also, you can try clearing your cache as follows:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
