You must sign into your online account using the exact same user ID that you used to create the online account.
If you cannot log into TurboTax at the Sign In screen, go down to I forgot my TurboTax User ID or password.
You can also try to find your TurboTax account with this link. It will take you to Account Recovery, where you can get help signing into your account.
You can also go back to the Account Recovery tool again, but this time leave the data field blank. Then choose the small blue link that says Try something else, and it will look you up by SSN and other parameters.
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