If you are having update issues, please try the workaround below and if you are still having issues, please use the link to sign up for notifications. This issue is being worked on.
When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:
There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates.
However, after updating, the same message continues to reappear, resulting in an endless loop.
Workaround
We have identified an issue with the New York State update. We have created a manual update installer for New York that will resolve the issue.
- Close TurboTax and all other programs except this browser window.
- Click here to download the NY Manual Update.
- Save the update file to your Windows desktop.
- Double-click the update file ny_AnyTo19.... on your desktop to install the manual update.
If you're still unable to e-file after following the above steps, you can sign up to be notified by email when a fix has been released.
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