Yeah I had the same issue, it gave me a dollar amount then said $0 after I filed. Idk if it was a glitch or what. I’m using the free edition. When I view my return at the top or under the 2020 docs it doesn’t have the w2 box1 info despite me putting it there. You can click on the enter state and choose through the steps to double check info which I had to reenter and that return, which I download after it said filed, had all the correct info including the return $amount I previously saw. Yes it still says $0 when you refresh or resign in. AND the below 2020 return doc says $0! Idfk. It’s stupid I can’t ask a real person a simple question about their product (NOT filing advice) especially when their online program is messing things up. I’ve used them the past 4 years and had no issues until this year. I literally have TWO numbers to put in, mine’s not complicated with exemptions. So I guess I’ll wait to see if it will update or if the return gets denied. I’m thinking I may use someone else next time if I can’t figure this out. Used to be easy.
