I am running into the same problem and this is what they told me:
1.You must upgrade to latest version of app.
2. You must have activated your personalized card.
3. You must agree to Electronic Communications Agreement and accept Mobile Deposit Terms and Conditions.
4. You must upload a copy of your Driver's License or State ID and Pass Identity Verification.
5. You must have received recurring payroll Direct Deposits for the last 70 days.
I am still trying to find an app to download and am looking for these "so called papers to sign. Highly irritating.
