@ CGENESIS99 wrote:
THIS IS A BOGUS BULL**bleep** FEE !!! YOU ARE CHARGING ME 19.99 TO FILE STATE, THEN 19.99 FOR THE MAXIMUM GUARENTEE FEE. FORTY DOLLARS TO FILE ?????? IN ADDITION TO THE FIFTY FOR THE SOFTWARE !!!!!!!!!!!! IM DONE WITH YOU PEOPLE, YOU ARE TAKING ADVANTAGE OF US. YOU SUCK AND I WILL TELL EVERYONE TO NOT USE YOU ANYMORE.
This is a user community forum, but we can tell you what you are observing and how to avoid it.
In the desktop software (CD/download) there is a 19.99 fee to efile a state return, except there is no state efile fee for New York state, and no fee to print and mail the state return.
The other fee is NOT for "Maximum Guarantee". It's a service fee for the optional method of payment you chose.
If you pay the 19.99 (plus possible sales tax) upfront with credit/debit card or a prepaid debit card you can buy in a store, there is no additional fee.
However, if you choose the option to pay the 19.99 fee out of your Federal refund, there is an additional $40 service fee ($45 for California filers, where it is bundled as "Premium Services.") You can avoid that $40 or $45 fee by not selecting to pay your fees by that optional method and paying your 19.99 fee upfront directly by card as I mentioned above.
