ledwards70
Returning Member

Get your taxes done using TurboTax

I also had the same problem, started yesterday (Sat 2/8).  I was still having the same problem today Sun 2/9.  I called Intuit TT support on 2/8 and was told by that person she had heard from several others about the same problem and to wait.  Tried e-file again Sun 2/9 and still had the same problem.  If you try to uninstall TT it also gives you a repair option.  I tried the repair tool and got an error message with code 1334 (I'm using Windows 10 with a PC download version).  So I uninstalled and reinstalled TT, thinking there was a corrupt file on the install.  After the reinstall I had the same problem.  I found an .exe file on another TT support thread that forces a manual update.  Downloaded and tried that with no luck.  So I called TT support again and was told it is a widespread problem and common to get the error code 1334 with the repair tool.  So there is a software glitch that needs to be fixed.  Support gave me a code to use the online version of TT for free, which I did and got my taxes e-filed without a problem, but I had to reenter all of the info.  That wasn't too bad because my filing is fairly simple.  Time consuming and a pain to do taxes a second time, but it also verified what I had done the first time and came up with the same result.  Although it should not have happened this way.

 

I'm sure they will push out another update soon with a fix for this problem, so looks like you just have to wait or contact support and do your taxes again online.