WHY DO I HAVE TO PAY? I WANT THE FREE EDITION
The information that you can enter in Free Edition is pretty limited now. Thanks to the new tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's. Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition.
At some point you will be required to upgrade and the reason, price and choice is presented to you and you must agreed to continue . https://www.irs.gov/forms-pubs/about-form-1040
If you have not yet filed :
How to see your fees
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
For help with fees
https://ttlc.intuit.com/questions/1901213-what-can-i-do-to-reduce-my-fees
How to downgrade to a lower version :
https://ttlc.intuit.com/community/downgrading/help/can-i-downgrade-to-a-lower-priced-version-of-turb...
If you qualify to use it, there is another full-featured free version of the software:
Try Free File:
You qualify if your income was $36,000 or less,
or $69,000 or less if active duty military,
or if you qualify for Earned Income Credit
https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program
If you switch to Free File you must create a new account and new user ID.
https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program
