I uninstalled according to the above message and reinstalled. Since I was unsure of how to transfer my original information into the new return and I didn't want to corrupt the new download, I simply started over. Not a huge deal for me since it's just Social Security and retirement income. However, it wouldn't start my Arkansas state return for some reason....I had downloaded it again also. I closed the whole thing down and then opened it again. That's when the state return was automatically filled in. I continued to the end and THIS time it went through. I did have to pay again, but $20 was a small price to pay for getting this mess over with. Have already dropped my automatic yearly shipment for next year and will see what else is out there next year. Extremely disappointed and I hope someone from Intuit reads these!
