I just went through this issue. I was on the phone with customer support and what we had to do was uninstall the turbotax from my computer and then she sent a download through my online account with turbotax. I then installed that version of turbotax to my computer and re-transmitted my returns and it WORKED!! I feel your pain of spending time doing the updates and everything else. Call them again and let them know the steps that worked for me. Good luck!
