Here is a link with information on the IRS free file, it may also help answer your question as to why you are unable to file for free: https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/00/...
Ex:
- Your 2019 household AGI is $36,000 or less;
- You qualify for the Earned Income Tax Credit (EITC); or
- In 2019, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $69,000, and you have a military-issued W-2.
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