I had this problem yesterday and spent a good hour on the phone with a lovely tech person named Crystal . . . we tried many things - she ended up emailing me a link to an update file that I installed manually and that seemed to do the trick - was finally able to transmit. To get to a real person, I filled out a help form online and then was assigned a case ID and given a number to call. I called and the wait was pretty long, but they offered me a chance to have someone call me back - and that was Crystal. The process to get there was convoluted, but I did get service once I talked to a real person.
