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What do I do if I don't want to mess with my encryption?

 

I have been installing updates manually, which is fine, but no one can provide me with a manual way to download the free state that was included with my software purchase. They offer manual state download if you purchased your software download directly from TurboTax.com, but I purchased it from Amazon.

 

When I try to update automatically or download the state, my detailed error says "The client and server cannot communicate, because they do not possess a common algorithm."

 

Thank you to anyone who can help resolve this issue!