Try these steps to recover your User ID or password:
- Go to our account recovery page.
- Enter one of the following:
- Phone number (recommended)
- Email address
- User ID
- Follow the on-screen instructions.
Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.
- If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.
Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.
Once you are back into your account, you can check what W-2's you entered into TurboTax by following these steps:
- Why at your Tax Home,
- Select Wages & Income,
- Select Review/Edit,
- Select Edit next to W-2,
- Here you can review the W-2's or add another.
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