I paid to use the software when I purchased it from Office Max for $59. I was given the option to pay $19.99 plus tax to efile the state and that's what I did, but it would not accept the fed or the state...kept giving me rejections and they were worded IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database. I checked, rechecked, checked, rechecked the 2018 data in question and it was correctly entered the first time and every time after that since I kept trying to get it to file once I confirmed that the AGI I entered was correct. I feel I'm entitled to a refund since it wouldn't let me efile the fed or the state and I had to incur the cost of printing and mailing even though I paid to efile.
