I had the same issue, mid last year, and gave up I was so frustrated. However, I continued to get emails and notifications, and recently got a "your w-2 is ready!" email. Now trying to recover the account is incredibly frustrating. Definitely will not be using TurboTax again if I can't sort this out. This is a terrible user experience for people like us who have been using it for so long. Did you have any luck?
