DavidS127
Expert Alumni

Get your taxes done using TurboTax

It would be helpful to have a TurboTax ".tax2019" file that is experiencing this issue.  You can send us a “diagnostic” file that has your “numbers” but not your personal information.  If you would like to do this, here are the instructions:

 

On your menu bar at the very top, click “Online” and then “Send Tax File to Agent”.  When you click to send, you will get a pop-up with a token number.  Reply with the token number and I’ll be able to open a TurboTax Business file with your numbers but not your personal information.  That may help diagnose the issue.
 

@Davidoc

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