If you have been receiving Retirement Income income from the same Employer for 20 years, but the Fund Management Company changed, don't indicate you 'started receiving payments in 2019'.
Basically, this question is for Annuity Payments, where the Retired Employee may have a basis in the account balance, and TurboTax will ask the appropriate follow-up questions after entering a 1099-R and indicating that this is the 'first year' receiving these types of payments.
Click the link for more detailed info on How to Enter a 1099-R.
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