I'll try that when I get home... copying the directory from my working machine to the nonworking machine. If I knew more about the software technically, if that's the fix... then I'd better understand what the issue is for us getting the loop.
Otherwise I had the same experience as you... nice support person just not very technically knowledgeable about the product outside of just having me uninstall/reinstall/reboot for two hours.
Like another user I went hunting in the file system and registry trying to figure it out and it was a hot mess. We've used TT for years and this years release was a pain... Intuit if you're reading this... the downloading state loop issue isn't winning you any customer points.
