Your mom should correct her Rejected Return in TurboTax and by following these steps:
Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.
If you were guided through fixing your reject, select the option to refile when you’ve finished.
If you had to navigate to the area in the program yourself, when you’ve finished, select File in the left-hand menu (mobile devices: go to the upper-left corner to open the side menu, then select File). Follow the onscreen instructions to either e-file your return or file by mail.
If you get the same rejection a second time select the File by mail option to paper-file your return.
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