I spent a little over two hours on the phone with a rep and never got it fixed. They even remoted into the laptop I was having the issue on. We uninstalled/reinstalled/rebooted and even got the direct state download from the intuit site... none of it worked. Things were going no where as we were running in circles.
I gave up and tried to install it on my laptop and it worked... so my wife will have to use that since something about her laptops environment is not allowing the State portion of Turbotax 2019 is problematic for some reason.
She does have Turbotax 2018 installed on her laptop... I should uninstall it and see how that impacts the State working.
