TurboTax License Activation every time TurboTax 2019 launches

Some TurboTax Desktop users who have installed and activated the License number may have been prompted multiple times for activation, and the program not launching.

Who Is Impacted?

The Following users may be impacted by this error

• Using TurboTax Desktop 2019
• Have successfully activated the License
• Being prompted to activate every time the program launches
• Activation code is valid
• the program never opens after activation

Resolution

The root cause we have found for this error is the internet connection is unable to resolve connection to our server for activation of the License. There can be many reasons for this and it may not impact regular internet usage and activity.

To resolve this issue please follow the steps below to fix.If the below steps resolve your issue TurboTax will skip activation and open to the main getting started page.

If the product continues to prompt activation you have been unsuccessful.

Method 1: Temporarily Disable Your Antivirus/Anti-Malware/Firewall Software

• Disabling software that can block our program from connecting to our activation server can quickly resolve this issue.
• You may also want to work with the provider of your software to assist in whitelisting TurboTax to allow it to connect to the internet.
• This includes disabling Proxy connections and VPN connections to the internet.

Method 2: Restart your Router/Modem

1. Remove the power cord from the router and modem.
2. Wait at least 10 seconds after all lights on the router have gone out.
3. Reconnect the power cord to the router

Method 3: Configure the TCP/IP settings

*Disclaimer*  These settings are typically the default settings for most users, however, if you are an advanced user,and have made changes regarding Internet protocol settings please follow these steps:

1. Select Start > Control Panel.
2. Select View network status and tasks under Networking and Internet.
3. Select Change adapter settings.
4. Press and hold (or right-click)  Local Area Connection, and then select Properties.
5. Select Internet Protocol Version 6 (TCP/IPv6) > Properties.
6. Select Obtain an IPv6 address automatically > Obtain DNS servers address automatically > OK.
7. Select Internet Protocol Version 4 (TCP/IPv4) > Properties.
8. Select Obtain an IP address automatically > Obtain DNS servers address automatically > OK.

Method 4: IP Config Command Line Tool

*Disclaimer*: These steps should be completed by an intermediate to advanced user of the Windows operating system. If you are not comfortable with making these changes please consult a local IT professional.

1. Select Start, type command prompt in the Search Programs and files box, press and hold (or right-click) Command Prompt, and then select Run as administrator.
2. At the command prompt, type the following commands. Press Enter after each command.

• ipconfig /flushdns.
• ipconfig /registerdns
• ipconfig /release
• ipconfig /renewTry Launching TurboTax.

If you are still experiencing issues after following these steps. please contact a local support technician for additional assistance.