I was spending a few hours trying to figure out why the state would not work. I got it to work on a laptop but my desktop kept freezing. Forget trying to wait on hold for 1-2hrs. This fix was so easy! The repair and uninstall or deleting registry keys is a total waste of time.
Use the method below to save yourself from your headaches
Finally figured out how to fix the state not wanting to download and it keeps refreshing to download the state.
First of all if you have an older version of Turbotax like 2018 go copy the folder named cai_18 in the forms folder
ex:
C:\Program Files (x86)\TurboTax\Deluxe 2018\Forms\cai_18
ex:
C:\Program Files (x86)\TurboTax\Deluxe 2019\Forms\cai_19
If you don't have this folder you can make a new folder with that name and copy it over
I highly recommend if you can find an older TurboTax software from 2018 copy that folder into the 2019 forms
1) Start up your Turbotax 2019. Once you copy over the cai_19 folder into the forms folder, you will notice the state installation wanting to begin. Let it update.
2) It will install the California state or whatever state you are in successfully. You'll notice the program close and restart.
2) Let it install and you'll notice when you go back to update it actually installs the state correctly
3) Go back and click on your state refund (show me) and now when you click it the number will give you a actual $$ amount versus having to download the state box in a endless loop.
Problems should be solved. Your welcome.
