
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
TurboTax Premier Crashes on MacOS Catalina 10.15.3 (stack trace attached)
Looks like some critical update flow triggered a bug in TT where the app crashes on launch. From the logs. Not sure if others experienced it or not but it died very quickly. I did a screen capture since I noticed some dialog boxes fly by and it died at the place where the app is rendering "A critical update" notice.
2020-01-31 10:36:13.156 TurboTax 2019[22777:168326] Check=>1
2020-01-31 10:36:13.157 TurboTax 2019[22777:168326] Check=>1
2020-01-31 10:36:13.179 TurboTax 2019[22777:168326] [Crashlytics] Version 3.9.3 (128)
2020-01-31 10:36:13.195 TurboTax 2019[22777:168326] EngineUpdate - setSparkleDefaults entered
2020-01-31 10:36:13.196 TurboTax 2019[22777:168326] EngineUpdate - startAnESDAppUpdateCheck - SKUName - premier, Product Year - 2019, Current Version - 2019.010.0100
2020-01-31 10:36:13.429 TurboTax 2019[22777:168326] EngineUpdate - FOUND CRITICAL PACKAGE with version 2019.080.0100 in upgrade path from current version 2019.010.0100
2020-01-31 10:36:13.429 TurboTax 2019[22777:168326] EngineUpdate - FOUND CRITICAL PACKAGE with version 2019.090.0100 in upgrade path from current version 2019.010.0100
2020-01-31 10:36:13.429 TurboTax 2019[22777:168326] EngineUpdate - FOUND CRITICAL PACKAGE with version 2019.110.0100 in upgrade path from current version 2019.010.0100
2020-01-31 10:36:13.429 TurboTax 2019[22777:168326] EngineUpdate - FOUND CRITICAL PACKAGE with version 2019.101.0100 in upgrade path from current version 2019.010.0100
2020-01-31 10:36:13.430 TurboTax 2019[22777:168326] EngineUpdate - FOUND CRITICAL PACKAGE with version 2019.120.0100 in upgrade path from current version 2019.010.0100
2020-01-31 10:36:13.430 TurboTax 2019[22777:168326] EngineUpdate - FOUND CRITICAL PACKAGE with version 2019.130.0101 in upgrade path from current version 2019.010.0100
2020-01-31 10:36:13.430 TurboTax 2019[22777:168326] EngineUpdate - 7 packages info recieved from ESD
2020-01-31 10:36:13.430 TurboTax 2019[22777:168326] EngineUpdate - Package with version no. 2019.152.0102 passed to updater for download
2020-01-31 10:36:13.434 TurboTax 2019[22777:168326] EngineUpdate - Callback bestValidUpdateInAppcast:
2020-01-31 10:36:13.434 TurboTax 2019[22777:168326] EngineUpdate - ESD package version 2019.152.0102 is higher than installed product version 2019.010.0100 so let us trigger package download
2020-01-31 10:36:13.434 TurboTax 2019[22777:168326] EngineUpdate - Build no. in host Info.plist is 2019.r01.018, and ESD Package version no. is 2019.152.0102
2020-01-31 10:36:13.434 TurboTax 2019[22777:168326] EngineUpdate - Callback updater:didFindValidUpdate: with item 2019.152.0102
2020-01-31 10:36:13.655 TurboTax 2019[22777:168326] Terminate called after uncaught c++ exception:
0 TurboTax 2019 0x000000010deb646b PrintStackAndTerminateOnUncaughtCPPException + 59
1 KSCrash 0x0000000110c70e10 _ZL21CPPExceptionTerminatev + 86
2 TurboTax 2019 0x000000010e888f49 _ZL19CLSTerminateHandlerv + 360
3 libc++abi.dylib 0x00007fff632c4dc7 _ZSt11__terminatePFvvE + 8
4 libc++abi.dylib 0x00007fff632c4d79 _ZSt9terminatev + 41
5 libdispatch.dylib 0x00007fff660f6522 _dispatch_client_callout + 28
6 libdispatch.dylib 0x00007fff66101bc4 _dispatch_main_queue_callback_4CF + 1105
7 CoreFoundation 0x00007fff2ec83e00 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
8 CoreFoundation 0x00007fff2ec43b8a __CFRunLoopRun + 2370
9 CoreFoundation 0x00007fff2ec42bd3 CFRunLoopRunSpecific + 499
10 HIToolbox 0x00007fff2d79865d RunCurrentEventLoopInMode + 292
11 HIToolbox 0x00007fff2d79839d ReceiveNextEventCommon + 600
12 HIToolbox 0x00007fff2d798127 _BlockUntilNextEventMatchingListInModeWithFilter + 64
13 AppKit 0x00007fff2be08ba4 _DPSNextEvent + 990
14 AppKit 0x00007fff2be07380 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
15 AppKit 0x00007fff2bdf909e -[NSApplication run] + 658