Edward Jones is one of TurboTax's Import Partners, so you should definitely have the ability to import your information. First, make sure you are following the correct steps listed in this TurboTax FAQ: How do I import my 1099? - Community - TurboTax.
If you are following those steps and continue to have issues, try clearing your browser's cache and cookies, or using a different browser altogether, and retry importing intto your TurboTax Online account.
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