This is a scam. When you leave the window open then leave to get code by email (and later by message text or phone call), when you go back to the browser window asking for the code, IT RESETS back to the sign it screen, effectively closing the window that's asking for the code. Never had problem when I used this 2 years ago, never had problem with other products when getting the code and returning to screen to enter it. Last resort was to speak to someone live, but that is impossible since the want money, money,
to speak to someone, upgrading to Basic for $50 and that is the scam. You either endure wasting a few hours typing for nothing realizing it is impossible to get the code to sign the return or they force you to pay $50 to upgrade to talk to someone live to fix it. I wasted a few more hours from their non-live suggestions and nothing works as the open window would reset to the sign in screen! This is a scam and will never use free Turbotax ever again and will spread the word to everyone!
