you get a live person by waiting over an hour on the phone on hold. Don't worry just got my card in the mail but since the issues they had they canceled that one. sending a new one and that won't be here till February 3rd she said. This advanced refund sitting in my account for more than a week can use it by the time I get my card and able to use it the IRS will have deposited my refund. Good job turbo tax on selecting Green dot the worst company ever. Customer service is bad No one knows what's going. Pick another company
