dellswe1g
Returning Member

Get your taxes done using TurboTax

I received this same message. It started yesterday when I attempted to efile my FED and NY returns. Support said there were server issues in the AM and to wait until morning as my account might be locked.

Morning came and issues still existed - I then tried to just file FED and no problem - all filed. Then tried NY - no joy - same error. Called support again - this time I installed a new Turbotax build on my laptop, imported tax file and tried again - no joy. Support had me clear browser cookies and cache (no idea why as I am using the Turbo Tab installed software - still n good. Support had me then wipe out my NY return and re-enter everything - still no good.

 

Support is now telling me there may be forms still not updated in their system - and to wait tll monday - we shall see.

 

Anyone know if there are detailed logs in the software to see why the return was rejected??