Hi,
After the disk is inserted, it will automatically open on your mac and you can see the disk image icon on your desktop also.(As shown in the screen shot 1).
If you are not able see any of this :
- Go to Disk Utility and see if TurboTax is listed under External drives (See screenshot 2)
- Right click on TurboTax and select unmount and again click the mount option.See if this brings up the Installation screen
If you are not able to see TurboTax listed in Disk Utility, disconnect and connect the external disk drive and try again
Please get back if this still doesn't fix your issue
Have a good day!
